On 1 March 2025 the Scottish Government brought in new legislation to protect funeral consumers. All Funeral Directors must adhere to it by Law and abide by its Rules and Regulations. It also requires that all Funeral Directors can randomly be inspected without prior notice. K McMillan Family Funeral Directors is fully compliant with the Scottish Government Code of Practice and full details of it can be found at https://www.gov.scot/publications/funeral-director-code-practice-2/pages/1/

As K McMillan Family Funeral Directors Ltd is a member of the National Association of Funeral Directors (NAFD) and subject to their Code of Conduct, any expression of dissatisfaction that is not capable of resolution can be referred to NAFD Resolve. This is the UK’s only free and independent dispute resolution service and is designed to protect funeral consumers by providing a forum in which they can raise a complaint against an NAFD member and seek redress, while avoiding any stressful confrontation.

It is fully funded by the NAFD, with conciliation and adjudication services provided by qualified professionals from the Centre for Effective Dispute Resolution (CEDR).

It can be found at www.https://www.nafd.org.uk/standards/nafd-resolve/

Whilst K McMillan Family Funeral Directors Ltd strive to offer the best possible care and service to our families we recognise that on occasion a problem may arise or a mistake may be made. If that should happen we would appreciate you letting us know as soon as possible so that we can investigate and address the issue. We can be contacted on info@kmffd.com or on 01236 821278 where a senior member of staff will assist you in noting your concern and resolving the matter.

If this proves to be not possible and you wish to make a formal complaint, as K McMillan Family Funeral Directors Ltd is a member of the National Association of Funeral Directors (NAFD) and subject to their Code of Conduct any expression of dissatisfaction that is not capable of resolution can be referred to NAFD Resolve for investigation.

This is the UK’s only free and independent dispute resolution service and is designed to protect funeral consumers by providing a forum in which they can raise a complaint against an NAFD member and seek redress, while avoiding any stressful confrontation.

It is fully funded by the NAFD, with conciliation and adjudication services provided by qualified professionals from the Centre for Effective Dispute Resolution (CEDR).

It can be found at www.https://www.nafd.org.uk/standards/nafd-resolve/